Most of the items I make are built and shipped in 2 to 4 weeks (excluding weekends and holidays) after receiving your order confirmation email. However, some items may take longer, especially larger items like kitchen islands and large wine racks. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer flat rate domestic shipping on many of our items.
Local delivery
Free local delivery is available for orders over $300 within 25 miles of El Paso, TX. For orders under $300, we charge $25 for local delivery.
Deliveries are made from 12pm to 6pm Monday through Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at at our location in El Paso TX. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 5 to 15 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 12pm to 6pm Monday through Friday (excluding holidays). Please have your order confirmation email with you when you come.
International Shipping
Please contact us before ordering items for international delivery so that we may generate a custom shipping quote for your item.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at thewebbranch@gmail.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We do not ship to P.O. Boxes
Refunds, returns, and exchanges
Return Policy
We take quality steps to ensure your products arrive to you in excellent condition. It is very important you inspect the purchase upon arrival.
Online Purchase Return
Items delivered by Standard Shipping that were received damaged or have a defect:
If you received your order by UPS, FedEx, DHL, USPS and the merchandise was damaged in shipping please contact me. I will work to get your item repaired, ship you replacements parts, or otherwise provide a solution.
Local Purchase Return
You will be required to inspect your product upon pickup for local pickups and deliveries. After inspection, if no defects are found, you will take possession of the item and no further warranties will apply. However, please contact us if you have any issues with your product.
