Shipping Policy
Most of our products are made to order and built and shipped in 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. However, some items may take longer. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer flat rate domestic shipping on many of our items.
Local delivery
Free local delivery is available for orders over $300 within 25 miles of El Paso, TX. For orders under $300, we charge $25 for local delivery.
Deliveries are made from 12pm to 6pm Monday through Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at at our location in El Paso TX. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 5 to 15 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 12pm to 6pm Monday through Friday (excluding holidays). Please have your order confirmation email with you when you come.
International Shipping
Please contact us before ordering items for international delivery so that we may generate a custom shipping quote for your item.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at thewebbranch@gmail.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We do not ship to P.O. Boxes
Refunds, returns, and exchanges
Return Policy
Online Purchase Return
Local Purchase Return
You will be required to inspect your product upon pickup for local pickups and deliveries. After inspection, if no defects are found, you will take possession of the item and no further warranties will apply. However, please contact us if you have any issues with your product.
The Toy Box That Made Us Famous
Made with cabinet-grade birch plywood and trimmed in solid furniture-grade pine. Stained in Golden Oak.
Shaker Island With Natural Birch Butcherblock Top
Made from high quality birch ply and solid poplar hardwood, this kitchen island has trational 5 piece cope and stick construction for drawer and cabinet fronts. Painted in stark white with only a clearcoated birch butcherblock top.
Farmhouse Coffee
Made early in my woodworking journey, this farmhouse style coffee nook sold the day after I painted it. It eqs prpbably this item that got me thinking I might be able to make a career out of this. Dark gray painted base with Espresso stain (of course, for a coffee bar).
Natural Finish
Wood in its natural form and beautiful to behold. When you select a natural finish all I do is clear coat the piece showcasing the item's natural beauty.
Carved Laundry Hamper
My first laundry hamper with engraved shiplap lines. Stark white base and Early American stained top.
Shiplap Shaker
Made as a memory box for one very loved child. Faux shiplap lines cut into the front and side panels, trimmed in poplar hardwood and painted stark white with a Simply White stained top.
Simply Wine in Simply White
Made from the same high quality birch plywood for the carcass and trimmed in solid furniture grade pine. Laser engraved ar the customer's request and stained in Simply White wood stain.
Reproduction Kid's Stool
A customer brought me a stool her grandfather made for her decades ago and asked me to replicate it. The original stool was made from yellow pine but this reproduction was made using Rustic Alder hardwood and deeply laser engraved with her neice's name.
Kid's Luminaria
Made for my daughter in the beginning of my woodworking journey. Made from cedar with a top mounted LED solar rechargeable light to illuminate the interior of the luminaria.
Custom Hope Chest
A customer came to me to make a hope chest for her daughter inspired by my stained toyboxes but bigger. This 32x14x20 hope chest has a sliding tray at the top amd the customer requested no engravings on the front. Stained in Colonial Maple.
Toybox Turned Planter
It turns out that with enough epoxy, a wooden toybox can serve perfectly well as a planter. This toybox was a custom order, stained in Unicorn Spit Teal and finished with three coats of crystal clear marine epoxy to stand up to the elements.
Pretty Litter
This cat litter box was designed around my other furniture to provide a more visually appealing place for kitty to read the newspaper. Stained in Golden Oak
Beautiful Chaos
Often called a "chaos" board, these cutting boards are made from small pieces of hardwood that would normally be tossed away but don't think that means we're cheating the system; these cutting boards are three times more labor intensive as most.
Ironing Made Less Hard
This cabinet (shown unfinished) went between a washer and dryer and has a slide out ironing board.
Too Pretty to Use
These utensils are made by laminating hard maple, purple heart, walnut, and cherry hardwoods using a waterproof glue. Even prettier in person.
Reproduction Toy Box
A customer came to me with photos of a toybox that used to be sold on a handmade site and was no longer available. She sent me multiple photos and measurements to recreate this toybox in pine and finished in Classic Gray stain.
When Coffee is Life
By far my best-selling piece of large furnishings. The one in this photo was the prototype and sits today in my own home. Made from Rustic Alder with black epoxy coated top for extreme duty and a great high gloss look.
Pitter Patter
Thie Cherry stained bench and shoe storage was a custom build.
Craft Table
Made for a friend of my mother's. Frameless design with plenty of storage underneath.
Romantic Memoirs
Stained in Barn Red as accented with brass hinges and corner protectors, this valentine's memory box was a hit with her.
Kid's Hall Tree
Sometimes I just decide to make random things for my kids. This child sized hall tree stands just 48 inches tall amd is paonted with with Phantom Gray top and center horizontals.