Shipping Policy

Most of our products are  made to order and built and shipped in 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. However, some items may take longer. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer flat rate domestic shipping on many of our items.

Local delivery

Free local delivery is available for orders over $300 within 25 miles of El Paso, TX. For orders under $300, we charge $25 for local delivery.

Deliveries are made from 12pm to 6pm Monday through Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at at our location in El Paso TX. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 5 to 15 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 12pm to 6pm Monday through Friday (excluding holidays). Please have your order confirmation email with you when you come.

International Shipping

Please contact us before ordering items for international delivery so that we may generate a custom shipping quote for your item.

 

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at thewebbranch@gmail.com with your name and order number, and we will look into it for you.

 

Shipping to P.O. boxes

We do not ship to P.O. Boxes

Refunds, returns, and exchanges

Return Policy

We take quality steps to ensure your products arrive to you in excellent condition. It is very important you inspect the purchase upon arrival.

Online Purchase Return

Items delivered by Standard Shipping that were received damaged or have a defect:
If you received your order by UPS, FedEx, DHL, USPS and the merchandise was damaged in shipping or if you wish to return it, please call us within 72 hours. Once the item is received, we will refund the cost of the item excluding shipping and handling fees. For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item. Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. Please note, return shipping fees apply. In many cases, we can provide you with replacement parts and service as needed.

Local Purchase Return

You will be required to inspect your product upon pickup for local pickups and deliveries. After inspection, if no defects are found, you will take possession of the item and no further warranties will apply. However, please contact us if you have any issues with your product.